INFINITI Factory Warranty Frequently Asked Questions (FAQs):
When does the warranty on my vehicle begin?
The warranty period begins on the date the vehicle is delivered to the first retail buyer or put into use, whichever is earlier.
How long is my vehicle warranty?
Refer to the warranty coverage chart on page 1 of the Warranty Information Booklet.
Is there a deductible for warranty repair?
There is no deductible for warranty repairs. Warranty repairs will be made at no charge for parts and/or labor (except for batteries and tires, in which case you may pay certain charges). Any needed parts replacement will be made using genuine INFINITI or INFINITI-approved new or remanufactured parts.
Is towing covered by warranty?
If your vehicle is inoperative due to failure of a warrantied part, towing service to the nearest INFINITI Retailer is covered for 48 months or 60,000 miles, whichever comes first.
When I bring in my vehicle for warranty service, will there be a loaner vehicle available?
When you make an appointment and drop off your INFINITI for warranty service at participating Retailers, a complimentary INFINITI Service Loan Car will be waiting.
Who will determine if the repair on my vehicle is covered by warranty?
Take your vehicle to the nearest INFINITI Retailer. Once they have diagnosed the problem, you will be advised whether the repair is covered.
If I misplaced my Warranty Information Booklet, how can I obtain a replacement copy?
If you have lost or misplaced your Warranty Information Booklet, please contact INFINITI Consumer Affairs at (800) 662-6200 between the hours of 8:00 a.m.-5:00 p.m., Eastern/Central/Pacific Time, Monday through Friday.
Can I get reimbursement for a warranty repair performed by a non-authorized repair facility?
You can contact INFINITI Consumer Affairs at (800) 662-6200 between the hours of 8:00 a.m.-5:00 p.m., Eastern/Central/Pacific Time, Monday through Friday to determine if the cost of repair is eligible for reimbursement.
Can I modify my vehicle or add accessories not authorized by INFINITI?
If you install non-INFINITI after-market products on your INFINITI vehicle, you assume the risk that if you later present your vehicle for a warranty repair, the claim will be denied if the repair is determined to be necessary due to the non-INFINITI part/accessory or its installation.
Are scheduled maintenance services covered by the warranty?
As a condition of this warranty, you are responsible for properly using, maintaining and caring for your vehicle, as outlined in your Owner's Manual and your INFINITI Service and Maintenance Guide, and maintaining copies of all maintenance records and receipts for review by INFINITI. Failure to do so is likely to result in the denial of warranty coverage. Evidence of the performance of the required maintenance should be kept and presented as proof of such maintenance in connection with related warranty repairs. To assist you in maintaining appropriate records, the Maintenance Log located in your INFINITI Service and Maintenance Guide can be used along with supporting repair invoices, receipts and other such records.
How often do I take my vehicle for service?
Section 8 of your Owner's Manual gives a full explanation of the types of maintenance as well as the time intervals in which the services should be performed.
Download the INFINITI warranty for your particular vehicle year:
2004 Warranty Information Booklet (258k PDF)
2005 Warranty Information Booklet (350k PDF)
2006 Warranty Information Booklet (904k PDF)
2007 Warranty Information Booklet (2.5M PDF)
2008 Warranty Information Booklet (592k PDF)
2009 Warranty Information Booklet (3.5M PDF)
2010 Warranty Information Booklet (3.9M PDF)
2011 Warranty Information Booklet (7.6M PDF)
2012 Warranty Information Booklet (447k PDF)
Certified Pre-Owned Warranty (1.3M PDF)
Our friendly and well trained Finance and Insurance Managers at Beaverton INFINITI strive to exceed your expectations by providing a purchase experience that surpasses all others. We provide long term protection for one of your most important investments, your INFINITI vehicle. We provide Elite Extended Protection Plans and Elite Maintenance Vehicle Service Plans for all INFINITI vehicles. The INFINITI Extended Protection Plan is available for all INFINITI Pre-owned and New INFINITI models, and the INFINITI Protection Plan and Service Plan is available for earlier models from 2001 and forward. Contact Us using the from below or call 888-319-6583 today to speak to one of our INFINITI Consultants regarding the purchase of an INFINITI Elite Extended Protection or Maintenance Plan that best helps you protect your investment.